newcity
Responsible Gaming
While enjoying the games, it is everyone's responsibility to keep themselves and their family safe. newcity always places the highest importance on aware and safe gaming.
Why Responsible Gaming Matters
Casino games and betting are a form of entertainment — but they are only enjoyable when played with awareness and within set limits. At newcity we believe every player has the ability to manage their own budget, time, and emotions — and we respect that ability.
The minimum age to open an account and play any game on this platform is 21 years. This is strictly prohibited for minors. We keep an active age verification process in place and any suspicious account is investigated.
Our Terms and Conditions clearly state that providing accurate age and identity information at the time of account registration is mandatory. Providing false information may result in account suspension or cancellation.
Set Deposit Limits
You can set a maximum daily, weekly, or monthly deposit amount. Once a limit is set it takes effect immediately, and any request to increase it will take effect after a set period.
Control Session Time
Decide in advance how long you will play each session. Once the set time has passed, the system will automatically alert you and give you the option to log out.
Self-Exclusion
If you feel you need a break from gaming, you can self-exclude for a specific period — from 30 days up to permanently. During self-exclusion, access to your account will be completely blocked.
Reality Check
At regular intervals you will be reminded how much time you have spent and how much you have wagered. This information will help you make decisions with awareness.
Set a Loss Limit
After a set amount of losses, your account will automatically end the session. This is an effective way to prevent placing more bets out of emotion.
Get Direct Support
For any issue, speak to our team in Bangla via 24/7 live chat or email. No judgement will be made — only help will be given.
Warning Signs of a Problem
If you notice any of the signs below in yourself or someone you know, consider seeking help — this is not a sign of weakness, but of awareness.
- Feeling a repeated urge to return in order to recover losses.
- Not getting the same excitement even as the amount wagered keeps increasing.
- Wanting to stop playing but being unable to, or failing repeatedly.
- Hiding your gaming from family or friends.
- Betting with borrowed money or money set aside for essential expenses.
- Feeling anxious, irritable, or restless when unable to play.
- Spending time on gaming at the expense of work, studies, or relationships.
Simple Rules for Safe Gaming
Following these habits lets you enjoy gaming while significantly reducing the chance of harm.
- Only play with money that, if lost, will not affect your household.
- Set a specific budget and time limit before you start playing and stick to them.
- Avoid placing extra bets to recover losses.
- Take a break from gaming when you are under stress or feeling low.
- Do not trust any strategy or system that claims guaranteed wins.
- Take regular breaks — spend time with family and friends outside of gaming.
- Use your account only yourself — do not let others log in.
- Each game's outcome is independent and does not depend on previous results.
newcity's Commitment
We are not just a gaming platform — we are a responsible community. The wellbeing and peace of mind of every member matters more to us than business. It is from this belief that we keep all safe gaming tools readily available.
Ways to Get Help
If you feel you are losing control over your gaming, or you are concerned about someone close to you — do not try to face it alone, seek help. Asking for help is the most courageous step you can take.
As per our Privacy Policy, seeking support or requesting self-exclusion is kept completely confidential — this information is never shared with any third party.
newcity Support Team
Contact us 24 hours a day, 7 days a week via live chat or email. Support is available in both Bangla and English. Requests for self-exclusion or setting limits can be made directly through chat.
Email: [email protected]
Family and Loved Ones
Talk openly with a family member or trusted friend. Their support and sincere advice can often be just as effective as professional help. If someone you know is struggling, stand by them without judgement.
Professional Counselling
Reach out to a mental health specialist or counsellor. Mental health services are becoming increasingly available in Bangladesh. You can seek help at the psychiatric unit of a major hospital or at a private counselling centre.
Protecting Minors
Registration at newcity and any form of gaming or betting is strictly restricted to those aged 21 years or above. We take several protective measures to ensure that no minor can use this platform.
If anyone under 18 lives in your household, use parental control software on your device and keep your account password private.
If you suspect a minor is using this site, contact our support team directly — we will act quickly. Our FAQ page has detailed information on the age verification process and account security.
Age Protection Measures
- Date of birth is verified at the time of registration.
- A national ID card or passport may be requested in cases of doubt.
- Accounts opened with false information are permanently cancelled.
- Additional verification is carried out if a deposit amount appears unusual.
- Complaints related to minors are handled with the highest priority.