newcity's Privacy Policy

newcity is an online gaming and betting platform that provides services to users in Bangladesh. We give the highest priority to our users' privacy and are fully committed to being transparent about how their personal information is handled.

This Privacy Policy ("Policy") applies to the newcitylogin.cam website and all services connected to it. By using our services, you are considered to have accepted the terms described in this Policy. This Policy is an integral part of our Terms and Conditions and both should be read together.

This Policy mainly explains: what types of information are collected, for what purposes that information is used, how it is kept secure, and what rights you have over your own information.

newcity collects user information in various ways. The type of information collected depends on how and to what extent you use our services.

2.1 Information Collected at Registration

When creating an account, we collect the following information:

• Full name (as per National ID card)
• Date of birth (for age verification)
• Mobile number
• Email address
• Password (stored in encrypted form)
• Preferred currency and language

2.2 Information for Identity Verification

For account verification and secure financial transactions, we may collect certain identity documents:

• National ID (NID) or passport details
• Mobile banking account details (bKash, Nagad, Rocket or Upay)
• Proof of address

2.3 Technical Information Collected Automatically

When you browse our platform, some information is collected automatically:

• IP address and device type
• Browser type and version
• Log of which pages you have visited
• Session duration and date
• Referral URL (where you came from to reach the site)
• Information from cookies and similar tracking technologies

2.4 Transaction-Related Information

Information related to deposits, withdrawals and gaming activity — such as transaction history, amounts and methods — is also stored securely in our systems.

newcity uses collected information only for the following legitimate purposes:

3.1 Service Operation and Improvement

• Creating, managing and securing accounts
• Processing deposits and withdrawals
• Ensuring uninterrupted delivery of gaming services
• Resolving technical issues on the platform
• Personalizing the user experience

3.2 Security and Fraud Prevention

• Detecting unauthorized access to accounts
• Preventing fraud and suspicious activity
• Preventing multiple account registrations
• Complying with anti-money laundering (AML) obligations

3.3 Communication and Support

Our support team is available 24 hours a day, 7 days a week in both Bengali and English via live chat and email. To provide this service properly, we may need to access your account information.

3.4 Marketing and Promotions

With your consent, newcity may send you relevant offers, bonuses and promotional information. You can opt out of these communications at any time.

newcity uses industry-standard technical measures to keep your information secure. Our servers use SSL (Secure Socket Layer) encryption, which encrypts all data transmitted between your browser and our servers.

4.1 Technical Security Measures

• 256-bit SSL/TLS encryption
• Passwords stored with bcrypt hashing
• Regular security audits
• Firewall and anti-DDoS protection
• Real-time monitoring for suspicious activity

4.2 Data Retention Period

We retain your information for as long as your account is active. Even after account closure, some information may be retained for a specified period due to legal and regulatory obligations. Once that period has passed, the information is securely deleted or anonymized.

4.3 Staff Access

Only authorized staff can access users' personal information, and only to the extent necessary to carry out their responsibilities. All staff work under strict confidentiality agreements.

newcity never sells your personal information to third parties. However, information may be shared in certain specific circumstances for the purpose of operating the service:

5.1 Service Providers

Some third-party technologies and services are used to keep our platform running, such as game studios (Pragmatic Play, PG Soft, JILI, Evolution, etc.), payment processors and cloud service providers. These parties only have access to the information they need to provide their services and are bound by the same confidentiality terms as we are.

5.2 Legal Obligations

Where disclosure of information is required under a court order, government directive or applicable law, newcity will comply with that legal obligation. In such cases, we will make every effort to notify you as far as possible, unless prohibited by law.

5.3 Fraud Prevention

Necessary information may be shared with relevant authorities to detect and prevent fraud, money laundering or other illegal activity.

5.4 Business Restructuring

If newcity undergoes a merger, acquisition or business restructuring, user information may be transferred. In that case, the new entity will follow this same Privacy Policy or users will be notified in advance.

The newcity website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: For maintaining login sessions, ensuring security and delivering core services.
• Functional Cookies: For remembering your preferences such as language and display settings.
• Analytical Cookies: Collect anonymous statistics to understand how the site is used.
• Marketing Cookies: For showing relevant advertisements based on your interests (only with your consent).

6.2 Managing Cookies

You can accept or reject cookies from your browser settings. However, disabling essential cookies may cause some core features of the site to not work properly.

As a newcity user, you have the following rights over your own information:

• Right to Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request that processing of your information be limited in certain cases.
• Right to Portability: The right to receive your information in a structured, machine-readable format.
• Right to Object: The right to object to the processing of your information for specific purposes.
• Right to Withdraw Consent: The right to withdraw any consent at any time.

To exercise these rights, contact our support team via live chat or email. We generally respond within a reasonable time after receiving a request.

For more details on responsible use of our platform, read our Responsible Gaming Guidelines, which also describe various ways to manage your account.

All newcity services are for persons aged 21 and above only. We do not knowingly collect information from minors or allow them to use the platform.

Age is verified at registration. If for any reason a minor's information enters our system, the account will be closed and the related information deleted as soon as it is identified.

If a parent or guardian suspects that their child is using this platform, please contact us immediately.

newcity may update this Privacy Policy from time to time. The Policy may be revised if the scope of services expands, new technologies are added, or applicable laws change.

For any significant changes, we will notify you in the following ways:

• By updating the "Last Updated" date at the top of the page
• By sending a notice to your registered email or mobile
• By showing a notification after you log in to the platform

If you continue to use the service after a change, you will be considered to have accepted the updated policy. We therefore recommend visiting this page regularly. To learn more about us and our services, visit our About Us page.

If you have any questions, concerns or complaints about this Privacy Policy, please contact our support team. We provide service in both Bengali and English, 24/7.

For general questions, you will also find a lot of information in our Frequently Asked Questions (FAQ) section, which covers common questions about privacy, payments and accounts.

To resolve privacy-related complaints, email us directly:

• Contact method: Live Chat (directly on the platform)
• Email: [email protected]

We generally review and respond to all requests and complaints within a reasonable time. Keeping your information secure is one of our team's top priorities.