newcity FAQ — Account, Deposit, Mobile and Responsible Gaming

A cooling-off is a way to take a break from playing for a set period of time. To activate a cooling-off on newcity, contact the support team via live chat and let them know how many days you want to pause. Your account will be locked for that period as soon as the request is made. No exceptions are made until the break period ends.

Self-exclusion is a longer-term decision than a cooling-off — it means keeping yourself away from newcity for an extended period or permanently. This request must be made to the support team. A permanent self-exclusion cannot be reversed. If you feel you are having difficulty keeping your play under control, consider this option seriously.

Yes, newcity offers deposit limit setting. If you want to set a maximum daily, weekly or monthly deposit, let the support team know. Once a limit is set it takes effect immediately; requests to increase it will take effect only after a waiting period, to prevent impulsive overspending.

There are some warning signs to keep in mind: repeatedly depositing more to chase losses; playing with money set aside for essential expenses; hiding your gambling from family or friends; regularly going over your set budget; and feeling restless when you are not playing. If any of these appear, take a break immediately and seek help from support.

The minimum age to take part in all casino and betting activities on newcity is 21+. Age is verified at account registration and ID may be requested. If there is any suspicion that a minor is using an account, that account will be suspended immediately.

newcity's support team is available 24/7 via live chat and email in Bengali — self-exclusion or cooling-off requests are acted on immediately. Beyond that, consider speaking with a family member or a counsellor. For full responsible gaming guidance, visit the Responsible Gaming page.

First, clear your browser cache and cookies — this resolves most issues. In Chrome: Settings → Privacy → Clear browsing data → tick Cached images and files → click 'Clear data'. Then reopen newcity. If the problem persists, check your internet connection or try switching from mobile data to Wi-Fi.

Game state is saved on newcity's servers, so logging back in after reconnecting will resume most games from where you left off. For slots or live casino games, the outcome is determined according to the game provider's rules. If there is a disputed situation, contact the support team and they will check the server logs and resolve it.

You can play newcity on Android smartphones and tablets, iPhones and iPads, and any modern laptop or desktop. Using an up-to-date Chrome, Firefox or Safari browser gives the best experience. Some games may not work correctly on older Android versions (below 7) or older iOS.

newcity has both Android (APK) and iOS versions of the app, available through official channels. For full details about the app, visit the newcity App page. Installing the app loads faster than a mobile browser and allows you to receive push notifications.

Yes, newcity is fully playable from a mobile browser — slots, live casino, cricket betting, everything. The site is mobile responsive, so the full experience is available without a separate app. That said, the app generally loads a little faster and gameplay feels smoother.

Yes, you can log in to your newcity account from any device using your username and password. When logging in from a new device for the first time, you may be asked to verify an OTP for security. Once verified, that device is marked as trusted and you can log in easily afterwards.

No, newcity rules allow only one account per person. Attempting to open a second account using the same name, phone number or payment method may result in both accounts being suspended and any balance held being forfeited. Full rules are available on the Terms and Conditions page.

First make sure your internet connection is active and Caps Lock is off. Then try resetting your password. If your account is locked or suspended, the support team will tell you why and help you resolve it. Clearing your browser cache and trying again also works in many cases.

Click the "Forgot password?" option on the login page. A verification code (OTP) will be sent to the mobile number or email used at registration. Enter the code and set a new password. Using a mix of letters, numbers and a special character makes your account more secure.

Account verification is essential for security — it confirms the account belongs to a real person and that they are 21 or older. Typically a clear photo of a National ID (NID) or passport is required. Verification may be requested before a large withdrawal or before the first major payout.

Log in to newcity, go to the deposit section and select Nagad. Send the amount to the number shown and enter the transaction ID in the form. Your balance is usually updated within a few minutes. The minimum deposit is ৳200. The same steps apply for bKash and Rocket.

Most deposits are processed within a few minutes. Occasionally a delay in the payment network can take a little longer. If your balance has not updated after 15–20 minutes, contact newcity support via live chat with your transaction ID and a screenshot. They will verify it quickly.

The minimum deposit on newcity for all payment methods is ৳200. Depositing this amount makes you eligible to play slot games, live casino and cricket betting. Your first deposit earns a 100% bonus, up to ৳20,000 (20x wagering applies).

newcity currently supports four deposit methods: bKash, Nagad, Rocket and Upay. Rocket is Dutch-Bangla Bank's mobile wallet. The minimum deposit is ৳200 for all methods and the process is the same for each — log in, enter the amount, send, and provide the transaction ID.

newcity does not charge any additional deposit fees. However, your mobile banking provider (bKash, Nagad, Rocket or Upay) may apply their own cash-out or send money charges — these are not set by newcity. Using the send money option directly is the most straightforward way to receive the full amount.

When you make your first deposit on a new newcity account, a 100% bonus is added automatically, up to ৳20,000. Example: deposit ৳1,000, get a ৳1,000 bonus — total balance ৳2,000; wagering: ৳1,000 × 20 = ৳20,000. You can withdraw winnings once the bonus wagering is complete. Full terms are on the Terms and Conditions page.